FAQS
How do I place an order?
You can log on to our website: aurouss.com to place a direct order.
In case of any assistance required, please contact us on +91 9540540190.
You can also visit our store at:
Snehiva Fashion
A-17, Third Floor, A Block, Sector 7,
Gautambudh Nagar, Noida, Uttar Pradesh - 201301
The store timings are IST 10:30 AM to 7:00 PM.
Can I customize an order?
Yes, customization is possible in terms of styles, size, and colors.
For any customization request, we request you to contact us at +91 9540540190.
For plus sizes, 'XL' and above (bust size 40.5 inch and above), we charge a 15% to 20% additional charge on the retail product price depending on the customization.
Does the price of the product change for a customized order?
Price of the order remains unchanged for any product ordered exactly as per the image as displayed on our site.
However, in case a customization is required, such as color, sleeve adjustments, etc., there will be an additional customization charge applicable, and will be added to the final billing amount.
For any such customization, we request you to contact us at +91 9540540190.
In case the product was bought on sale, an additional charge for customization/alteration is applicable.
Can I request for a change in the color of the product?
Yes, we can change the color of the product. However, we note that some of our products might look great in certain color shades only.
Therefore, we provide you with a palette of color options.
However, if you still wish to customize the color, we request you to contact us at +91 9540540190.
How do I know my size?
We refer to our standard size chart as displayed on the product page.
However, we encourage you to send your measurements after placing an order to have the product made specifically to your size.
In case of any questions regarding the size chart, feel free to contact us.
For plus sizes, 'XL' and above (bust size 40.5 inch and above), we charge a 10% additional charge on the retail product price.
What if my size does not match with the size chart?
Our products are especially designed for you.
We would love to design our products based on your requirements.
You can send us your measurements after placing an order to have the product made specifically to your size.
For any questions, we request you to contact us at +91 9540540190.
We note that an additional charge will be applicable for orders with a bust size of more than 40.5.
How do I make the payment?
Payments can be made through Visa, MasterCard, American Express, and Maestro credit and debit cards.
We also accept bank transfers, online and cash payments.
Please contact our team at +91 9540540190 in case you wish to make payments through net banking or cash.
What if I want any changes/cancellation of an existing order?
As per our policy, we do not make any changes to the orders once placed.
Further, orders once placed cannot be cancelled/exchanged or refunded.
What are the shipping charges?
Shipping within India is free and completely borne by us.
However, international shipping charges will be INR 4000.
Are the colors of products shown on the website accurate?
All our products are handcrafted and especially chosen for you.
Due to the intricate and exclusive nature of the products available on our site, we photograph all our products under standard lighting conditions so that the product image you see is closest to the product.
However, there may be slight variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your monitor and the actual product.
What are your delivery options?
We try to make all our products available to your doorstep.
We can have the orders shipped to your address or your preferred location.
In case you wish to collect the product, we can have your order sent to our store at:
Snehiva Fashion
A-17, Third Floor, A Block, Sector 7,
Gautambudh Nagar, Noida, Uttar Pradesh - 201301
What if I order multiple products?
If you order multiple products with different dispatch dates, all the products are shipped as one shipment, once your complete order is ready.
However, if you wish to receive some products earlier, please call us at +91 9540540190.
How do I track my order?
We try to deliver all our orders as soon as possible.
If you wish to track your order, please get in touch with us at +91 9540540190.
We will provide you with the courier tracking number upon request.
What is the time frame for receiving orders?
Each product is hand-embroidered and sewn, made to measure.
Usually the time frame is 30 - 60 days, depending on the order and any customizations.
If you need your orders on priority, please get in touch with us at +91 9540540190 and we shall get back to you on the same.
How do I get my product altered?
We generally keep a 3-4 inch margin for all our custom made products.
Usually, the measurements are accurate and alteration is minimal.
However, since these are specially handcrafted for you, we need a minimum of two trials to match the garment to your fit.
Final delivery will vary depending on your alteration requirements.
Shipping charges for alterations will be paid by the client.
For alterations, please get in touch with us at +91 9540540190.
For outfits purchased on sale/discount, we charge additional for alterations.
Charges will vary depending on the requirement.
How much time does it take for alterations?
Alterations generally take 1-2 weeks, depending on the product.
We note that shipping charges for alterations are not borne by us.
In case of any alterations, please contact us at +91 9540540190.
How do we send the order for alterations?
If any alterations are required, we request you to send the order to:
Snehiva Fashion – Alterations Dept.
A-17, Third Floor, A Block, Sector 7,
Gautambudh Nagar, Noida, Uttar Pradesh - 201301
Please note, we do not offer pickup services for alterations.
Return shipping cost is to be borne by the customer.
I shopped the products from a multi-brand outlet. Can any alterations be done?
For all products bought from a multi-brand outlet, please contact the same outlet for any alterations.
Are there any additional charges?
Yes, additional charges are applicable for:
All customized orders
Plus sizes (XL and above) – 10% to 15% additional
Alterations for discounted/sale products
What do I do if I don't like my product? Is there a refund policy?
Each and every product is specially handcrafted for you, considering your custom requests.
In case you're unhappy with the product, please contact us at +91 9540540190.
Our team will assist you as best as possible.
However, we follow a strict no refund/cancellation policy.
I need help with placing an order or deciding what to buy.
In case you need help with choosing an outfit or placing an order, please reach out to us at +91 9540540190.
✅ Brand Name: aurouss.com
📍 Store Address: Snehiva Fashion, A-17, Third Floor, A Block, Sector 7, Gautambudh Nagar, Noida, Uttar Pradesh 201301
📞 Contact: +91 9540540190
📧 Email: snehivafashion@gmail.com
